Frequently Asked Questions
Everything you need to know about our frames, lenses, and services.
How do I provide my prescription?
You can upload a photo of your prescription during checkout, email it to us later, or we can contact your optician directly to retrieve it for you.
Do you offer a home trial service?
Yes, our Home Try-On service allows you to select up to four frames to test for five days. This service is free of charge, including return shipping.
What is your return policy for prescription glasses?
We offer a 30-day return policy. If you are not satisfied with your frames or lenses, you can return them for a full refund or an exchange.
How long will it take to receive my order?
Standard frames typically ship within 3-5 business days. Prescription orders usually take 7-10 business days depending on the complexity of the lenses.
Can I have my Cubitts frames repaired or serviced?
Absolutely. We offer a comprehensive 'Refurbishment' service which includes frame tightening, deep cleaning, and polishing to restore them to their original condition.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.